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Customer Service/Refund Policy
Ticket/Event/Conference Refund Policy - All registrations are non-refundable and non-transferable. In the event that a registration is paid for but the patron is unable to attend; all payments/deposits are non-refundable and non-transferable to current or future events.
MembershipRefund Policy - All membership dues and payments are non-refundable. In the event that a member chooses to leave Urban Playwrights United before their annual membership expires, member can submit a request via email to firstname.lastname@example.org that must include the reason for leaving and their effective date of membership and UPU will respond in writing within 7 business days with an explanation of refund/non-refund/partial refund. If a member is removed from UPU due to ethics regulations, no refund will be due.
Book/Product Refund Policy- All book and product purchases are non-refundable and cannot be exchanged except in the case of damage. All product orders will be shipped 7-10 business days from ordering. In the case of a back order, customer will be notified of the estimated shipping date. Should book or product be received defective. Customer must ship the product back at their expense to: 22225 Kelly Rd, Eastpointe, Michigan 48021. Upon inspection the customer will receive a replacement product within 7-10 business days. Not received: All orders shipped will have a USPS, UPS or FedEx tracking number. All items not received must be handled through the claims process of the appropriate carrier to receive a replacement item.
Consultation/Services- All consultation services are non-refundable and non-transferable and must be used or applied within 60 days of purchase. Any service not scheduled or utilized within this time frame is subject to a 50% reschedule fee. Any service not scheduled or utilized within 90 days will be forfeited.
For Customer Service contact: e-mail us at email@example.com
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