Contact Us

It's easy to get in touch with UPU, whether you have a question about membership, sponsorship or an upcoming event or would like to book a workshop, please contact us and someone will respond within 1-2 business days or sooner.

Phone: 888-8UP-UNET
Fax: 586-283-6333

Mailing List
Sign up for our mailing list and be the first to know about upcoming shows, auditions and all things UPU! We make a promise that we will not flood your inbox, but will send periodic updates on important announcements!

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Customer Service/Refund Policy

Ticket/Event/Conference Refund Policy
- All registrations are non-refundable and non-transferable. In the event that a registration is paid for but the patron is unable to attend; all payments/deposits are non-refundable and non-transferable to current or future events.

Membership Refund Policy - All membership dues and payments are non-refundable. In the event that a member chooses to leave Urban Playwrights United before their annual membership expires, member can submit a request via email to that must include the reason for leaving and their effective date of membership and UPU will respond in writing within 7 business days with an explanation of refund/non-refund/partial refund. If a member is removed from UPU due to ethics regulations,  no refund will be due.

Book/Product Refund Policy- All book and product purchases are non-refundable and cannot be exchanged except in the case of damage. All product orders will be shipped 7-10 business days from ordering. In the case of a back order, customer will be notified of the estimated shipping date. Should book or product be received defective. Customer must ship the product back at their expense to: 22225 Kelly Rd, Eastpointe, Michigan 48021. Upon inspection the customer will receive a replacement product within 7-10 business days.
Not received: All orders shipped will have a USPS, UPS or FedEx tracking number. All items not received must be handled through the claims process of the appropriate carrier to receive a replacement item.

Consultation/Services- All consultation services are non-refundable and non-transferable and must be used or applied within 60 days of purchase. Any service not scheduled or utilized within this time frame is subject to a 50% reschedule fee. Any service not scheduled or utilized within 90 days will be forfeited.

For Customer Service contact: e-mail us at

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